What We Do
Client Success
Our Client Success team is a dedicated group of Account Managers committed to easing your website management challenges, so you can focus on growing your business. With a team of experienced developers and design experts at their disposal, we take pride in delivering innovative and forward-thinking ecommerce solutions.
Ongoing website management
We recognise that each client has unique website management needs, that’s why we offer both a proactive and reactive service. Our monthly retainer clients work proactively with their Account Manager to build a collaborative roadmap. If a reactive approach to website management is more your style, we have blocks of hours available for purchase.
Client Roadmaps and Goals
For clients focused on shifting visitor behaviour and building long term ecommerce success, we work together to generate and maintain website roadmaps. Driven by your top three ecommerce goals, your Account Manager will provide strategic recommendations to achieve success. We build on what works and adjust what doesn’t.
Emergency Website Support
As a priority, our Client Success team ensures emergencies and outages are attended to and resolved quickly. If you’re not selling, we won’t rest until you’re back in the game. We proactively monitor your website, act when needed, and provide an online support portal so you can instantly inform us of any issues that we aren’t aware of.
Commerce Focused
Our Client Success team only work with ecommerce websites. To provide focused recommendations and insights, each client is paired with an Account Manager aligned to a particular industry vertical. Leveraging the market leading solutions, we help hundreds of ecommerce stores increase their online sales every day.
Reducing Total Cost of Ownership
Too many apps, high tech costs, and ongoing maintenance? We cut unnecessary costs and optimise your tech stack to reduce total cost of ownership. Let us help you streamline your systems and achieve greater efficiency.
Streamlined Customer Experiences
Customers having a poor experience on your site? We work with our clients to create intuitive, user-friendly experiences that drive more engagement.
Conversion Rate Optimisation
Low conversions, low average order value, or high bounce rates? We optimise your site to turn visitors into loyal customers, increase order values, and reduce bounce rates.
"With the vast amount of options out there when it comes to ecommerce tech, it’s such a relief to have an agency like Convert Digital that you can lean on and trust to point you in the right direction.”
Jake Makin
Ecommerce Manager, Bstore
"The business was in need of a highly experienced and technical development agency who could inherit our bespoke site and tech stack. From the beginning, Convert demonstrated their technical expertise by providing industry-standard best practice guidance and implementation, leading to an improved user experience for our customers with a host of new functionalities. The team at Convert are the real heroes; their expertise and dedication at all levels make them true industry leaders in website development."
Ian Loo
Digital Operations & Project Manager (Sarah & Sebastian)
